Performance Management Appraisals and Rating Distortion

critical thinking


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Module 09: Critical Thinking 


Case Study (105 points)

In  January of 2020, you were hired as the HR Director by your close  friend, the President of Technological Innovation and Practice, Inc.  Technological Innovation and Practice, Inc. is a large, growing  information technology company that serves businesses around the globe.  Currently, the company employs over 40 full-time IT professionals, 15  customer service agents, and 11 administrative assistants. In February  of 2020, the company projected that by January of 2021, it would employ  over 480 full-time professionals. While the organization has a strong  employee handbook in place, the performance management system is  lacking. It appears that performance appraisals have been conducted once  a year; however, employees often feel shocked by their appraisal.


Mohammed, who has  worked for the organization since its inception, has explained that the  formal meetings, which take place annually, are problematic. He has  informed you that upper-level management provides feedback to employees;  however, employees are not allowed to contribute during the feedback  process. In fact, Mohammed stated that employees are only present for  the meeting and cannot provide any rebuttal if they do not agree with  the rating given. Furthermore, the assessment used does not allow for  comments and only utilizes a four-point Likert-type scale. In the  assessment, all employees, regardless of position/roles and  responsibilities, are assessed based upon three factors: (1)  communication, (2) problem-solving abilities, and (3) ability to work  with teammates. 

Based upon the information provided by Mohammed, address the following:

  • What are the  benefits and drawbacks associated with the annual performance review  process, as it currently stands? What recommendations would you make to  improve the annual performance review process?
  • What information  should be considered when creating a strong performance evaluation form?  What are some of the issues associated with the current form? What  recommendations would you make to improve the current performance  appraisal form? Why?
  • What is the  relationship between an organization’s annual performance review  process/evaluation assessment and employee motivation?

Ensure  to integrate sufficient support from scholarly resources throughout the  assignment. Use suitable headings and subheadings to organize the work  in an appropriate manner.

Be sure to support your statements with logic and argument, citing any sources referenced.

Your well-written paper should meet the following requirements:

  • Be 4-5 pages in length, which does not include the title page,  abstract, or required reference page, which are never a part of the  content minimum requirements.
  • Use APA style guidelines.
  • Support your submission with course material concepts, principles,  and theories from the textbook and at least two scholarly,  peer-reviewed journal articles.
  • Review the grading rubric to see how you will be graded for this assignment.



Chapter 6 in Performance Management

Keegan, A., ∓ Den Hartog, D. (2019).   Doing it for themselves? Performance appraisal in project‐based organisations, the role of employees, and challenges to theory. Human Resource Management Journal, 29(2), 217–237. 

Thomas, C. S., Wei, Z., Siyal, A. W., ∓ Bhand, S. (2019). Impact of personal bias on performance of employees in public sector banks. Journal of Public Affairs, 2, 1-7.

Kwangsu Moon. (2019). Specificity of performance appraisal feedback, trust in manager, and job attitudes: A serial mediation model. Social Behavior & Personality: An International Journal, 47(6), 1–12.